At DmarpKet, we are committed to ensuring your satisfaction with our digital tools and services for developers. This Refund Policy outlines our guidelines and procedures for refunding purchases.
Please read this policy carefully before making a purchase. By purchasing our products or services, you agree to the terms of this Refund Policy.
1. Satisfaction Guarantee
DmarpKet offers a satisfaction guarantee on all our products and services. If you're not completely satisfied with the quality, performance, or functionality of any item you've purchased, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription services within the eligible refund timeframe specified below.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Functionality Issues: Products that don't function as described or contain significant bugs that impact their core functionality
- Compatibility Problems: Products that are incompatible with your development environment, despite meeting the specified system requirements
- Service Unavailability: Subscription services that experience significant downtime or unavailability
- Double Charging: Accidental duplicate purchases or billing errors
- General Dissatisfaction: If you are unhappy with a product for any reason within the eligible refund timeframe
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 14 days of purchase for one-time purchases
- 14 days of the initial purchase for subscription services
- 7 days of the billing date for subsequent subscription renewals
We strongly recommend that you test our products immediately after purchase to ensure they meet your needs and work in your environment.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@dmarpket.com, by phone at +447358637005, or through the "Support" section in your account.
- Provide Purchase Details: Include your order number, the items you want refunded, and the reason for your refund request.
- Documentation: If applicable, provide details about the issues you're experiencing, including error messages, screenshots, or other relevant information.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
5. Refund Methods and Processing Time
Refunds will be issued using the original payment method whenever possible:
- Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days, depending on your card issuer.
- PayPal: Refunds are usually processed within 3-5 business days.
- Bank Transfers: Refunds may take 7-10 business days to process.
Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your payment provider and is beyond our control.
6. Non-Refundable Items and Exceptions
The following items and situations are generally not eligible for refunds:
- Requests outside the refund timeframe: Refund requests made after the specified timeframe
- Customized or bespoke solutions: Products specifically developed or customized for your needs
- Product misuse: Issues arising from improper use or implementation of our products
- Environment issues: Problems caused by your development environment that don't meet our specified requirements
- Third-party integrations: Issues related solely to third-party services or integrations
- Developer time: Consultation or development time that has already been delivered
In exceptional circumstances, we may consider refund requests that fall outside these guidelines on a case-by-case basis.
7. Subscription Cancellations
You may cancel your subscription at any time:
- Cancellation can be done through your account settings or by contacting customer support.
- When you cancel a subscription, you will continue to have access to the service until the end of your current billing period.
- We do not provide partial refunds for unused portions of a subscription period unless required by law.
- If you cancel during a free trial period, your subscription will end immediately.
8. Special Promotions and Discounted Purchases
Products purchased with promotional discounts or as part of special offers may have different refund terms:
- Items purchased with significant discounts (50% or more) may be eligible for store credit rather than a full refund.
- Bundle purchases may be refunded proportionally if only part of the bundle is being refunded.
- Free products or bonuses included with purchases are not eligible for cash refunds.
The specific refund terms for promotional purchases will be clearly stated at the time of purchase.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund terms.
The date at the top of this page indicates when this policy was last updated. Any changes will apply only to purchases made after the updated policy is posted.
10. Contact Us
If you have any questions about our Refund Policy, please contact us at:
